The next generation of dispatchers isn’t waiting for change — they’re creating it.
Built for Dispatchers
We created First Call Ready because we believe every 911 dispatcher deserves to feel prepared and supported — whether it’s the first call of their career or the first call of a major incident. Our goal is simple: to help dispatchers build the confidence, knowledge, and mindset they need to be ready for whatever comes through the headset.
Meet the Team
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Ashley Valenzuela
Director of Marketing & Impact
At the start of my career—somewhere between back-to-back 911 calls and far too much caffeine—I realized the world needs more dispatchers. So we launched First Call Ready to strengthen those already in the headset and guide those stepping into it.
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Megan Wilske
Director of Engagement & Development
From dispatcher to management, I’ve seen it all—the chaos, the staffing battles, and more CAD crashes than I can count. One thing is clear: dispatchers need support, training, and growth. First Call Ready exists to empower every dispatcher, whether you’re just starting or have decades behind the headset. -
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Dominique Mathis
Director of Leadership Development & Innovation
I found my calling behind the headset, turning my own healing into support for others. Today, I’m dedicated to empowering the next generation of public-safety telecommunicators with resilience, compassion, and purpose. -
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Kayla Bacon
Director of Wellness & Professional Support
I have invested in Public Safety across California and Oregon, building a career rooted in passion for the First, First Responder. What started as a volunteer opportunity as a teenage Police Explorer quickly turned into a lifelong calling. Today, I’m dedicated not only to the work itself, but to improving the communications center experience—championing wellness, resilience, and creative initiatives that support and uplift my peers.
Because the next generation isn’t waiting for change - they’re creating it.
From the creator of Let’s Talk Dispatch comes First Call Ready — the podcast empowering 911 professionals to shape the future of emergency communications. Hosts Ashley Valenzuela and Megan Wilske take on the challenges, culture, and conversations driving the next generation of dispatchers forward.
Having Conversations That Matter, Join Us!