Growing With You Through Every Call: Resources for Every Stage of a Dispatcher’s Career
From the first call of your career to the first call of a major incident, we have resources to help you every step of the way—from learning the basics to handling the moments that define the job. And when the time comes to take the next step—whether that’s stepping into training, leadership, or a promotion—we’re here with resources to help you grow into that role with confidence.
Youtube Channel
On our YouTube channel, you'll find everything you need to know about becoming a 911 dispatcher — from the application process and panel interviews, to what training looks like and what the job is really like once you're in the chair. We break it all down honestly, so you know exactly what you're signing up for. Here you can find our work sheets that have been curated for Criticall practice.
Mock Panel Interviews
These sessions simulate the real panel interview environment, giving applicants the opportunity to practice answering the types of questions they’re likely to face—questions that test their ability to stay calm under pressure, communicate clearly, and think critically. Participants receive constructive feedback to help refine their responses, improve their confidence, and better showcase their strengths.
Advisory Hour is your one-on-one time to tap into expert guidance, insights, and practical advice—tailored entirely to your questions and needs.
Whether you’re navigating a tricky situation, exploring new opportunities, or just want an experienced perspective, this session gives you focused, actionable support in a single hour.
You bring the questions, We bring the experience—and together, we work through whatever’s on your mind.