The next generation of dispatchers isn’t waiting for change

— they’re creating it

First Call Ready is a professional development and mentorship platform created to support growth within the 911 profession.

It provides training, leadership development, and real-world guidance designed to strengthen confidence, communication, and performance in a demanding and ever-evolving field.

Through mentorship programs, educational content, and the First Call Ready Podcast, the mission is to elevate the culture of emergency communications by offering:

  • Practical tools for personal and professional growth

  • Support navigating the challenges unique to 911

  • Modern insight into leadership, teamwork, and mindset

  • Resources that help individuals advance in their careers and show up at their best

First Call Ready exists to empower those who serve in 911, helping them grow, lead, and thrive throughout their careers.

Meet the Team

  • Ashley Valenzuela

    Director of Marketing and Impact

  • Megan Wilske

    Director of Engagement and Development

  • Dominique Mathis

    Director of Leadership Development and Innovation

  • Kayla Bacon

    Director of Wellness and Professional Support

Learn More

Get in touch.

Interested in partnering with us? Have something amazing to share with the 911 community? Want to connect? This form is your all-in-one way to reach out for any exciting reason. We can’t wait to hear from you!